Frequently Asked Questions
Juno Beads: Jewellery that speaks
Some jewellery is great for showing off your wealth – gold, platinum, diamonds, and high brand watches. That's all great and has its place, but our beaded jewellery does more. With Juno Beads glass, clay, and acrylic jewellery, you can tell your story on your arms, around your neck, or with your accessories.
Due to all our glass, clay, and acrylic jewellery being handmade to order unfortunately we cannot offer exchanges. Please feel free to contact us either through our Instagram @junobeads or email us at queries@junobeads.com if you have any concerns and we will be happy to help.
Due to all our items being handmade to order unfortunately we cannot offer refunds unless your item is faulty. If you believe you have received a faulty item please contact us either through our Instagram @junobeads or email us at queries@junobeads.com and we will be happy to help.
Unfortunately, once checkout is complete and you have received your confirmation email your order has been confirmed and we are unable to make any amendments. Please feel free to contact us either through our Instagram @junobeads or email us at queries@junobeads.com if you have any concerns and we will be happy to help.
If you haven't received a confirmation email within 30 minutes of placing your order please contact us either through our Instagram @junobeads or email us at queries@junobeads.com.
Can I cancel my order?
Ensure you check your items against your order confirmation. If you have received the wrong item, your item is damaged or there is an item missing, please contact us via our Instagram @junobeads or email us queries@junobeads.com.
Due to all our products being handmade to order unfortunately we cannot offer refunds unless your item is faulty. If you believe you have received a faulty item please contact us either through our Instagram @junobeads or email us at queries@junobeads.com and we will be happy to help.
We ship to the UK and Worldwide. UK orders are shipped with free 3-5 day delivery. Shipping time any orders outside the UK may vary. Please refer to your tracking code in your shipment email to track any orders.
Due to all our glass, clay, and acrylic jewellery being handmade to order there may be some delays in postage, however you will have been informed of this before placing the order. Otherwise, please refer to your tracking code which will have been sent to you in your shipment email.
You will receive an email confirming your order has been dispatched, this email will also include a tracking code. Please use the royal mail website to check for updates on the shipment of your order.
If you can’t find the product you're looking for online, this may be because it is out of stock due to all our items being handmade and such exclusive pieces. Keep an eye on our socials for restock updates! You can however contact us either through our Instagram @junobeads or email us at queries@junobeads.com and we will do our best to help.
Just like you, these handcrafted items of glass, clay, and acrylic jewellery need to be looked after. To keep it looking its best please do not immerse it in water or expose it to chemicals such as perfume/creams as it may discolour or break. We recommend you keep this product out of sunshine. Remove before exercise.
We recommend keeping it in a cool, dry place when the product is not being used. Please also protect it by avoiding excessive impact against hard surfaces.
If an item is damaged due to not following our aftercare instructions please note we are not liable.
Here at Juno Beads we do our best to accommodate all customers. The measurements of all items will be in the item description.
Yes! We offer E-Gift cards that can be purchased via our website and redeemed by shopping at junobeads.com. Happy shopping!
Yes, of course! You can purchase our E-Gift cards from anywhere in the world.
Please be sure to check your junk email boxes. If you are still unable to find it please contact us at queries@junobeads.com.
Follow us on Instagram @junobeads. Here you will be kept up to date with all restock information regarding your favourite Juno Beads products!
We would love to hear from any individuals who love Juno Beads so much and are passionate about spreading the JUNO love! Message us on @junobeads, also don't forget to tag us in your pictures on socials!
Unfortunately not, Juno Beads are all exclusively handmade to order for our wonderful customers and we are unable to offer wholesale at this time.
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